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Case Studies

Sainsburys - Holborn Store Support Centre

For being recognised as one of the most modern and prestigious buildings in London, the Sainsbury’s Store Support Centre provides an ideal environment to showcase the highest cleaning standards.

Cleaning Services

  • Commercial cleaning
  • Supermarket cleaning
  • Office cleaning
  • Window and facade cleaning
  • Consumables provision
  • Feminine hygiene services
  • Carpet cleaning
  • Hard floor maintenance
  • IT equipment cleaning
  • Floor barrier matting
  • Pest control services
  • Laundry services

Meet The Team

Jim Melvin – CEO

Having been in the industry previously, Jim left to pursue a career in sport. He has now been involved for a period of 20 years. In that time he has gained significant experience and promotion rising from Branch Management to Managing Director. Jim is a Court Assistant with the Worshipful Company of Environmental Cleaners, was a judge for some years on the National Cleanability Awards, a member of BICSc, and has twice served as a Board Director for the Cleaning and Support Services Association. He is known as being passionate about the delivery of service excellence and being very detailed in his approach to working with clients and staff. He has experience of working in many market sectors amongst which are Commercial, Media and Leisure, Retail, Public Sector, Defence and Professional Services, working alongside a great many prestigious and blue chip clients.

Debbie Lancaster - Retail Divisional Managing Director

Debbie joined the Company in 2008 when Exclusive took over a large part of Sainsbury’s business, she has been working with retail giant Sainsbury’s for 20 years.

Debbie has developed and grown with the Company and now manages a team of 4 Regional and 11 Area Managers which cover over 200 Stores and Distribution Centres.

Debbie’s attention to detail and uncompromising approach to standards aided in the Company in being awarded ‘Best FM Contractor’ in 2009/2010.

In 2013 and again in October 2015 saw Debbie and her Sainsbury’s team win The Golden Service Award for ‘Best Individual Cleaned Retail Establishment’. In 2013 for Sainsbury’s Hayes and 2015 for Sainsbury’s Telford.

Dave Emmerson – Media & Leisure Divisional Managing Director

Following 25 years successful years in Retail and facilities management with Safeway, Morrison’s, Sainsbury’s and The Co-op, David decided to bring that wealth of experience as a customer into the cleaning industry with Exclusive. ‘Customer is King’ is David’s philosophy and operational style, his first approach is always to look at the situation from a customer’s perspective, which is epitomised throughout the Media & Leisure Division.

Having managed cleaning contracts within large retail organisations and some of the largest cinema chains (VUE, Odeon & Empire), David’s knowledge and awareness of what is required for the big occasion is a valuable asset for both Exclusive and our customers. He is fully BICSc trained and IOSH Managing Safety certificated.

Amanda Evans – Business Development Manager

Amanda is the daughter of the founder of Exclusive Contract Services – David Evans.

She has joined the company as Business Development Manager overlooking CSR, Charity and Events and sourcing new business opportunities.





Lindsey Shirley – Group Financial Controller

Lindsey joined Exclusive in 2003 as a Finance Administrator, and now has overall responsibility for Finance, Payroll and Business Support.

Having been mentored by Exclusive’s Finance Director Linda Pinner for the last 10 years, Lindsey is fully qualified by experience. The Finance and Administration team works closely with the Operational Management team, and it's this support that aids the provision of the best possible service delivery.

Lisa Hylton – Group HR & Training Director

Lisa joined Exclusive Contract Services in 2011, as Human Resources Director.

Having gained a wealth of experience of working within the hospitality industry in various capacities both in Operations and Human Resources Management, Lisa has advised and supported businesses on employment matters, complex restructures, employment relations, recruitment, succession planning, TUPE and employment Law.

Lisa works closely with the HR & Training divisions & Operations teams to develop and imbed comprehensive Exclusive people strategies, with passion and drive for improving on staff engagement practices and creating continued succession planning across the companies dispersed geographies.

Lisa enjoys a challenge and as a keen runner took part in the Exclusive Triple Challenge in China 2014 helping to raise money of British Lung Foundation.

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